Your questions

1. Why choose a holiday rental property?
All renters have different thoughts on why they prefer to rent a property for their holiday. Most our clients are attracted by the freedom and privacy.
Staying in one of the properties registered by Butterfly Services allow you complete freedom to enjoy the villa or apartment as if it were your own. You are not tied to hotel time tables, dress codes giving you the ability to truly relax. Renting a property rather than staying in a hotel room means that you are not confined just to the bedroom if you wish to stay in, you can eat what you want and you can enjoy the outdoor areas in privacy.

2. How do I search for a property?
There are different ways in which to search for a property.
Location search
If you know where you want to go then simply use the search fields on the home page to select location of choice. The system will generate an overview of all properties listed within that area. Select any property to view further details.
Sleeps search
If you have a precise idea of the number of sleeps you need, then simply use the search fields on the home page to select number of sleeps. The system will generate an overview of all properties listed within that sleeps range. Select any property to view further details.
Availability search
If you have specific dates in mind for your stay then insert the arrival and departure dates in the search fields on the home page. Our system will then show you an overview of all properties available at that time. Select any property to view further details.

3. How do I make a booking?
Once you select a property or if you have any questions about a property, then simply click on the button "property enquiry" located below the search fields on the home page. Enter all the details information, the dates of your stay and your information contact. Butterfly Services will reply you within 24 hours. When confirmed, you will be asked to pay a booking deposit. The amount varies by property but is typically 20%-25% of the total reservation amount and is non-refundable.

4. What do you send me?
Butterfly Services will confirm your booking once your deposit has been paid. We will also confirm the due date that for the balance of your payment. We will send you a confirmation email confirming your reservation and detailing any arrival information for the property. Directions to the property will also be provided at this stage.

5. What do I do about travel arrangements?
We suggests that you make your travel arrangements prior to reserving you holiday property rental. This will avoid any potential problems with flights be unavailable or too expensive.

6. What happens when I arrive at the property?
Arrangements will differ. Either owners actually live on site and will meet you. In a number of cases Butterfly Services will arrange for a reliable person to meet you at the property. You will be sent the details of the arrangements prior to your arrival.

7. What if there is a problem during my holiday?
If you have a problem, do get in touch straightaway with us to sort things out on the spot. It is not worth suffering in silence, then complaining that you had a bad holiday. Now just relax and enjoy your holiday!

8. What happens when I leave?
When you leave the property the owner or Butterfly services will normally check you out. At this stage we will check over the property to make sure there is no damage and ensure that you have not left anything behind.