Rental Terms & Conditions

Butterfly Services ltd "BSL" acts as a representative, offering holiday rentals on behalf of the owners of the properties. Your contract is between you and the owner. All the properties we propose have been visited by us and carefully selected.

Minimum stay

A 3-night minimum stay is usually required. Shorter stays may be accepted at a 20%-30% higher price.

Booking and payment
1- Please contact us before you book to ensure that the property that you have chosen is available on the dates you want.
2- To book, please send us a booking form, duly filled in and signed, along with a non refundable deposit of the price of the rental. This deposit varies by rental property but is usually 20%.-30% of the total amount of the reservation. Payment for the reservation deposit should be made via credit card.
Please note that the booking will not be confirmed until BSL has received the pre-payment amount and you have received a confirmation email and voucher from BSL.
The remaining balance of the reservation is usually due when you arrive.

You will pay either the owner or BSL directly in cash, in either Euro or Kuna (the local currency).
In rare cases, property owner require to be paid 8 to 4 weeks prior to your arrival. BSL will inform you about specific property owner's payment policy prior you confirm your booking.
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made IN WRITING.
There will be no refunds granted for late arrivals or premature departures.
Guests who abandon their property without permission from BSL agree they have no rights to compensation.

If the client cancels his reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period.

49-30 days prior to arrival: 50 % of total cost
29-15 days prior to arrival: 75 % of total cost
Less than 14 days prior to arrival: 100% of total cost.

In the event that the client changes the dates, it will be understood as a new stay and it shall be subject to the cancellation conditions.It is strongly recommended that clients purchase trip cancellation insurance. Any cancellation, including force majored, will be subject to our clear and simple cancellation policy stated herein.

If you cancel or shorten your stay and have already paid in full in advance, you will lose all the money you have paid


BSL reserves the right to substitute comparable or better accommodations without liability, should the property reserved be out of order, been inadvertently double-booked, or be deemed substandard by us for any reason. If comparable accommodations are not available, you are entitled to a complete refund of all pro rated rent for the original rental property.

Damage deposit
A damage deposit can be required upon arrival and is fully refundable on your departure's day, provided there is no breakage, damage, missing items, no additional cleaning for apartments left abnormally dirty, and no other charges incurred before, during, or after your stay still outstanding. All normal utilities are included in the rental price. You hereby agree to pay BSL the cleaning or replacement costs for all damages to personal property which may occur as a result of your occupancy, excluding normal wear and tear. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations of your rental property.
Please check the amount damage deposit on your contract.

Check in- check out times
Check-in time is 16:00pm.If, for any reason, your arrival is earlier, please let us know in advance so we might try to accommodate you before. On your arrival, you will be asked to show your voucher and proof of identity. If your arrival is delayed, please inform the owner so that he can take the necessary steps to provide you with access to the rental property. Check out time is 10.00 am. Failure to check out of your rental property by this time may result in a penalty at the property owner's discretion (usually of the amount of 1 night rental). If you would like a later check-out time, you are required to check with BSL during your stay to see if another group is arriving the day you leave. If not, you might be able to stay later into the afternoon at no charge, but you are required to get prior permission to stay later than the published check-out time.

The apartment shall be cleaned prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition. Some properties do not include interim maid service with their rentals. If the property you select does not have maid service included as part of your rental price, or if you would like more frequent service, we can easily arrange maid service for you as often as you wish. Please request pricing for this service

Linen is included in all our properties. However, we recommend that you provide beach towels and bed linen for babies.

Capacity of rentals properties

The total number of persons allowed in the rental property at any one time is restricted to the number of persons scheduled and paid for. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the rental property without refund.


Pets of any kind are NOT allowed in or on the rental property's premises without specific written permission from BSL

Quiet enjoyment and parties
BSL wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed without advance WRITTEN permission from BSL. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighbourhood. The client signing the booking form will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person or any of the persons accompanying him/her not behave in a suitable and responsible way, BSL shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation.

Complaints and maintenance

BSL and the owners shall make every effort to keep all rental properties and their inventories in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. reporting case of any problems or damage to the rental property, please contact IMMEDIATELY to us.

Entry into the property
BSL or its staff may enter your rental property to perform any repairs as necessary. We will make every effort to schedule maintenance service at a time convenient to you, to respect your privacy, and not interrupt your stay.

Security and objects of value
Any object of value left at the property is left at your own risk. The owner and BSL may in no circumstances and in no respect be held liable for any theft or damage to property, any criminal act or physical assault of which the tenant may be the perpetrator or the victim at the rental property. We therefore recommend that you take the appropriate steps to prevent theft and criminal offences.

BSL nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour. In case of any infringement of the aforementioned obligations, BSL at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Description of rentals properties
We have carried out a very thorough visit to all the properties that we offer. We make every effort, in good faith, to ensure that the descriptions and photographs that we supply are a faithful reflection of the reality. If despite these precautions, your rental property does not match up to the description given, BSL in its capacity as a service intermediary may not be held liable for any discrepancies that these may contain. Out of a concern for continuing improvement, owners reserve the right to modify the specifications of the accommodation if they consider it necessary, to ensure that the holiday runs smoothly. Similarly, they maychange the furniture without notice.
BSL also reserve the right to change information published on the site at any time including rates, descriptions and photographs. BSL makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.


Your arrival
We will need to know your airline FLIGHT NUMBER, ARRIVAL AND DEPARTURE TIMES, AND YOUR CAR RENTAL COMPANY if you booked at least 3 weeks before you travel please email this vital information to

If your flight is delayed or cancelled while en route, you are required to contact us so we can notify everyone involved, including your car rental company. Key collection depends on the owner. You will get information with the booking confirmation. You will also be given BSL's phone numbers for contact in case you need anything (even advice!) during your vacation.

Dubrovnik and its surrounding are mostly very hilly and rental properties are often built into steep hillsides, which afford you the fantastic ocean views we offer in our region. BUT, often this also means that many of our rental property have many stairs - so if you are person with a disability or if you cannot handle many stairs, please be sure to ask when booking your rental property how many stairs you will have to climb, and please be sure to let us know if you are on crutches or in a wheelchair so we can be sure to book you into a property which is easily accessible.