When you make a reservation, you will receive a rental confirmation from us requesting your deposit for the rental property you have booked with Butterfly Services Ltd ("BSL"). This rental confirmation becomes a binding agreement when we receive your rental deposit; it states the terms and conditions concerning the rental agreement between you and BSL. Your sending payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations, and restrictions as printed below. If you have any problems or questions with any of the following, please be sure to contact us for discussion and explanation before you send us your rental deposit.
A 3-night minimum stay is usually required. Shorter stays may be accepted at a 20%-30% higher price.
1- Please contact us before you book to ensure that the property that you have chosen is available on the dates you want.
2- To book, please send us a booking form, duly filled in and signed, along with a non refundable deposit of the price of the rental. This deposit varies by rental property but is usually 20%.-30% of the total amount of the reservation. Payment for the reservation deposit should be made via credit card. Please note that the booking will not be confirmed until BSL has received the pre-payment amount and you have received a confirmation email and voucher from BSL.
The remaining balance of the reservation is usually due when you arrive. You will pay either the owner or BSL directly in cash, in either Euro or Kuna (the local currency).
In rare cases, property owner require to be paid 8 to 4 weeks prior to your arrival. BSL will inform you about specific property owner's payment policy prior you confirm your booking. We can take full payment by credit card by adding 3% to the total.
All cancellations and any request for changes to your reservation (such as date changes or changes in the number of persons) must be made IN WRITING. There will be no refunds granted for late arrivals or premature departures.
Guests who abandon their property without permission from BSL agree they have no rights to compensation.
If the client cancels his reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period.
30-15 days prior to arrival: 50 % of total cost
14- 7 days prior to arrival: 75 % of total cost
Less than 7 days prior to arrival: 100% of total cost.
In the event that the client changes the dates, it will be understood as a new stay and it shall be subject to the cancellation conditions. It is strongly recommended that clients purchase trip cancellation insurance. Any cancellation, including force majored, will be subject to our clear and simple cancellation policy stated herein.
BSL reserves the right to substitute comparable or better accommodations without liability, should the property reserved be out of order, been inadvertently double-booked, or be deemed substandard by us for any reason. If comparable accommodations are not available, you are entitled to a complete refund of all pro rated rent for the original rental property.
Damage deposit amount & conditions will be given by BSL when booking the property.
A damage deposit can be required upon arrival and is fully refundable on your departure's day, provided there is no breakage, damage, missing items, no additional cleaning for apartments left abnormally dirty, and no other charges incurred before, during, or after your stay still outstanding. All normal utilities are included in the rental price. You hereby agree to pay BSL the cleaning or replacement costs for all damages to personal property which may occur as a result of your occupancy, excluding normal wear and tear. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations of your rental property. All properties are privately owned, so decor, colors, and inventories will, of course, vary. All properties are fully furnished, including a supply of bed linens and towels for Guests' use. Rearranging of the furniture or removing of any items from the properties is prohibited.
BSL is acting hereunder as agent for property owner and assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their rental properties. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of BSL. BSL assumes no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers. You are responsible for the rental property during occupancy. You must lock windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. You must observe all cautions as given in Guest Guide (Home rules) and/or by your local contact people. Most of the rental properties are privately-owned. The owner and BSL reserve the right to refuse service or rentals to anyone at their complete discretion.
The availability calendars are based upon the information we receive from the property owners. However, it is possible that a situation may arise where a property reserved is not available. In this case, we will offer our customers the option of a full refund of the booking deposit or will try to find them alternate accommodation of similar quality and price. We cannot be held responsible for such an error when caused by the failure of the property owner to provide us with up-to-date information.
Pets of any kind are NOT allowed in or on the rental property's premises without specific written permission from BSL (granted prior to arrival).
BSL and the owners shall make every effort to keep all rental properties and their inventories in good working order. In case of a maintenance problem, we will strive to repair the problem as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc. reporting case of any problems or damage to the rental property, please contact IMMEDIATELY to us.
Check-out time is no later than 10:00am and check-in time is 16:00pm. Failure to check out of your rental property by 10:00am may result in a penalty at the property owner's discretion (usually of the amount of 1 night rental). Please see your rental confirmation for your rental property's exact times. If you would like a later check-out time, you are required to check with BSL during your stay to see if another group is arriving the day you leave. If not, you might be able to stay later into the afternoon at no charge, but you are required to get prior permission to stay later than the published check-out time.
BSL or its staff may enter your rental property to perform any repairs as necessary. We will make every effort to schedule maintenance service at a time convenient to you, to respect your privacy, and not interrupt your stay.
You shall be charged for each set of lost or mishandled keys at replacement cost. You are required to follow all instructions precisely on where to leave your rental property keys when you depart - call us if you are unsure!
The total number of persons allowed in the rental property at any one time is restricted to the number of persons scheduled and paid for. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the rental property without refund. Exceptions to this Term are made only for infants under 2 years old; if sleeping in a baby crib and not occupying one of the rental property' s beds, they are NOT included in the rental property's total headcount.
BSL wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to family groups and responsible adults only; absolutely NO house parties or functions such as weddings are allowed without advance WRITTEN permission from BSL. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents of the neighborhood, particularly after 10 pm at night. If Guest is found to have had a wedding or any sort of group gathering for more persons than officially scheduled and paid for at the rental property, and/or without BSL's advance written permission, he is subject to forfeiture of his entire rental property security deposit to the owner, at the joint discretion of BSL and the property owner.
We at BSL have done our best to assure that the descriptions and photographs on our website are an accurate representation of the properties as of the time we inspected them. However, it is not always possible for our website to immediately reflect all changes and upgrades to the accommodations. BSL is not responsible for printing errors or inadvertent omissions.
SOME VERY IMPORTANT NOTES FOR YOUR INFORMATION - PLEASE READ CAREFULLY!
We will need to know your airline FLIGHT NUMBER, ARRIVAL AND DEPARTURE TIMES, AND YOUR CAR RENTAL COMPANY if you booked at least 3 weeks before you travel (please email this vital information to contact@butterflyservices.hr.
If your flight is delayed or cancelled while en route, you are required to contact us so we can notify everyone involved, including your car rental company.
Key collection depends on the owner. You will get information with the booking confirmation. You will lso be given BSL's phone numbers for contact in case you need anything (even advice!) during your vacation. In case you rent a vehicle, please be sure that it will be large enough for your entire party plus your luggage!
For all properties, a cleaning service is scheduled before your arrival and after your departure so that your property is very clean. Some properties do not include interim maid service with their rentals. If the property you select does not have maid service included as part of your rental price, or if you would like more frequent service, we can easily arrange maid service for you as often as you wish. Please request pricing for this service.
Dubrovnik and its surrounding are mostly very hilly and rental properties are often built into steep hillsides, which afford you the fantastic ocean views we offer in our region. BUT, often this also means that many of our rental property have many stairs - so if you are person with a disability or if you cannot handle many stairs, please be sure to ask when booking your rental property how many stairs you will have to climb, and please be sure to let us know if you are on crutches or in a wheelchair so we can be sure to book you into a property which is easily accessible.